General conditions of sale


Company based in New Mexico, USA
Last updated: 02/06/2025

⚠️ MANDATORY ACCEPTANCE : By placing an order on our site, you fully accept these conditions. They are governed by the law of New Mexico, USA and all disputes fall under the exclusive jurisdiction of the courts of New Mexico .

1. LEGAL INFORMATION

Seller's identity:

  • Company name : STRIDEKICKS LLC
  • Legal Form : LLC (New Mexico)
  • Headquarters : 8206 Louisiana Blvd Ne, Ste A Albuquerque NM 87113, USA
  • Email : support@stridekicks.com

Business status:

  • Unauthorized reseller of sneaker brands
  • American Marketplace with International Shipping
  • No affiliation with Nike, Adidas, Jordan or other brands
  • Sale of authentic products from the secondary market

2. PURPOSE AND SCOPE OF APPLICATION

Services offered:

  • Online sale of new and used premium sneakers
  • Authentication service for selected items
  • Worldwide Shipping from the USA
  • Customer support in English and French

Exclusions:

  • No after-sales service for brands (manufacturer's warranties not applicable)
  • No repair or maintenance
  • No personalized advice on style or size
  • No customization service

3. PRODUCTS AND DESCRIPTIONS

Catalog:

  • Authentic sneakers only (strict controls)
  • Various conditions : New, Premium Used, Expert Restored Items
  • Limited editions and exclusive collaborations
  • Main brands : Nike, Adidas, Jordan, Yeezy, etc.

Product information:

  • Actual photos of each item (except new in box items)
  • Detailed description : condition, possible defects, size
  • Indicative size chart (possible variations between brands)
  • Prices in USD - automatic conversions for information purposes only

Authenticity guaranteed:

  • Multi-step verification process
  • Experts trained in detection techniques
  • Authenticity Guarantee : Full refund if proven fake
  • Certificate of authenticity provided upon request

4. ORDERS AND ACCEPTANCE

Ordering process:

  • Item selection + add to cart
  • Information : address, payment, contact
  • Mandatory T&C validation (checkbox)
  • Order confirmation = acceptance of these conditions

Validation by us:

  • Automatic anti-fraud control (24-72h)
  • Real-time availability check
  • Confirmation by email = final acceptance
  • Right of refusal without justification or compensation

Modification/Cancellation:

  • Modification not possible after validation
  • Cancellation possible before preparation only
  • Cancellation fee : $15 (administrative fee)
  • Refund within 7-14 working days

5. PRICE AND PAYMENT TERMS

Pricing:

  • Price in USD (US Dollar) - reference currency
  • Automatic conversions for informational purposes only
  • Prices vary depending on market and availability
  • Shipping costs extra (see shipping policy)

Accepted payment methods:

  • Bank cards : Visa, MasterCard, American Express
  • PayPal (identity verification required)
  • Cryptocurrencies : Bitcoin, Ethereum (subject to availability)
  • Installment Payment : Klarna, Affirm (US residents only)

Payment security:

  • 256-bit SSL encryption
  • Tokenization of banking data
  • PCI-DSS Level 1 Compliance
  • 3D Secure verification for European cards

Billing:

  • Full payment upon order
  • No payment on delivery offered
  • Electronic invoice sent by email
  • US VAT applied according to US legislation

6. AVAILABILITY AND STOCKS

Inventory management:

  • Limited stock : unique items or limited quantities
  • Real-time update (possible delay of a few minutes)
  • Simultaneous sale : first paid = first served
  • Possible break between order and preparation

Items not available:

  • Automatic cancellation + full refund
  • Alternative suggestion of similar articles
  • No obligation of replacement or compensation
  • Immediate email notification

7. DELIVERY (SUMMARY)

See full shipping policy for details

Areas covered:

  • Worldwide shipping from New Mexico, USA
  • Variable delivery times : 3-21 days depending on destination and method
  • Full tracking provided for all shipments
  • Signature required depending on value and method chosen

Prices:

  • Standard : $25-35 (10-21 days)
  • Express : $45-65 (5-10 days)
  • Premium : $75-95 (3-7 days)

8. RETURNS AND REFUNDS (SUMMARY)

See full policies for details

Strict conditions:

  • 7 days maximum to request a return
  • Absolutely new condition required (rigorous control)
  • Return costs : 20% of purchase price + shipping costs
  • Reimbursement capped at 60% of the purchase price

Exclusions:

  • Items >$400 : Absolute final sale
  • Limited or special edition sneakers
  • Items worn even briefly
  • Maximum 2 returns/year per customer

9. RESPONSIBILITIES AND WARRANTIES

Our commitments:

  • Authenticity guaranteed : refund if proven fake
  • Accurate description of the condition of the items
  • Careful packaging and secure shipping
  • Responsive customer support (48-72h)

Limitations of liability:

  • Liability limited to the price of the item
  • Exclusion of indirect damages or loss of profits
  • No guarantee of personal satisfaction
  • Color variation : different screens and lighting

Warranty Exclusions:

  • Normal wear and tear after purchase
  • Transport damage (carrier claim)
  • Customs issues (buyer responsibility)
  • Defects reported in original description

10. DATA PROTECTION

Data collection:

  • Data required for ordering only
  • Secure storage (US servers)
  • No sales to third parties
  • Deletion on request (subject to legal restrictions)

Use :

  • Order processing and deliveries
  • Commercial communication (unsubscribe possible)
  • Fraud prevention and transaction security
  • Improvement of services (anonymized)

Customer rights:

  • Access to your personal data
  • Correction of erroneous information
  • Deletion (subject to legal conditions)
  • Contact : privacy@stridekicks.com

11. INTELLECTUAL PROPERTY

Rights on the site:

  • Protected content : texts, photos, logos, design
  • Personal use only authorized
  • Reproduction prohibited without written permission
  • Third-party trademarks : property of their respective owners

Product photos:

  • Proprietary or licensed photos
  • Commercial use prohibited by third parties
  • Watermarks possible on high-resolution images
  • Respect copyright of all images

12. FRAUD AND SECURITY

Fraud prevention:

  • Systematic identity verification
  • Automatic anti-fraud controls
  • Blacklist shared with partners
  • Reporting to authorities in the event of proven fraud

Safety measures:

  • Encryption of all communications
  • Regular security audit
  • Team training on cyber risks
  • Multiple and secure data backup

Sanctions:

  • Account blocking in case of suspicious behavior
  • Cancellation of fraudulent orders
  • Billing for investigation and processing fees
  • Legal action if necessary

13. FORCE MAJEURE

Force majeure events:

  • Natural disasters (hurricanes, earthquakes)
  • Armed conflicts and political unrest
  • Pandemics and health crises
  • General strikes affecting transport/logistics

Consequences :

  • Temporary suspension of services without notice
  • Postponement of deadlines without compensation
  • Cancellation of orders without compensation
  • Resume activity as soon as possible

14. JURISDICTION AND APPLICABLE LAW

Applicable law:

  • New Mexico Law, United States Exclusively
  • Vienna Convention on International Sales (if applicable)
  • United States Uniform Commercial Code
  • Formal exclusion of local consumer rights

Judicial jurisdiction:

  • New Mexico Courts with Exclusive Jurisdiction
  • Waiver of any other jurisdiction
  • Mandatory AAA (American Arbitration Association) arbitration
  • Prior mediation recommended (90 days max)

Election of domicile clause:

By purchasing from our site, you elect domicile at our company headquarters in New Mexico for any legal proceedings, even if you reside in another country.

15. MISCELLANEOUS PROVISIONS

Partial nullity:

  • Invalidity of one clause does not affect the rest
  • Interpretation under American law
  • Possible adaptation for legal compliance
  • Maintaining the general spirit of the contract

Modification of conditions:

  • Modification possible at any time
  • Publication on the site = entry into force
  • Applies to new orders only
  • Email notification recommended but not mandatory

Non-waiver:

  • One-off tolerance does not create a right
  • Failure to exercise a right does not constitute a waiver
  • Subsequent complaint still possible
  • Strict interpretation of the conditions

16. CONTACT AND COMPLAINTS

Customer Service:

📧 General email : support@stridekicks.com

Phone :

⏰ Hours : Mon-Fri 9am-4pm (Mountain Time - UTC-7)
🕐 Response time : 48-72 hours maximum (US business days)

💬 Multilingual support : French available by email only

Postal address:

STRIDEKICKS LLC
8206 Louisiana Blvd Ne, Ste A Albuquerque
New Mexico, 87113
United States of America

ACCEPTANCE OF TERMS

By checking the box "I accept the General Conditions of Sale" when ordering, you acknowledge:

✅ Have read and understood all of these conditions
✅ Accept without reservation all terms and clauses
✅ Waive your local consumer rights
✅ Accept the exclusive jurisdiction of New Mexico, USA
✅ Recognize the final nature of all sales

🇺🇸 STRIDEKICKS - Exclusive US Marketplace 🇺🇸

These General Terms and Conditions of Sale constitute the entire agreement between the parties and supersede any prior agreements. They are written in French for information purposes, but only the English version is legally binding.